Shipping & Returns
Shipping Policy
Shipping Policy
At Velvora, we are committed to delivering your order quickly and securely.
Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders are not processed on weekends or public holidays.
Shipping Time
Estimated delivery times:
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United States: 3–11 business days
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Delivery times may vary depending on your location, weather conditions, carrier delays, or high order volume.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Incorrect Shipping Address
Please make sure your shipping address is accurate before completing your purchase. Velvora is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us at our customer support email. We will work with the shipping carrier to resolve the issue as quickly as possible.
Return & Exchange Policy
Your satisfaction is important to us.
Return Window
You may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
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The item must be unused and in its original condition.
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The product must be returned in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
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Personalized or customized products.
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Items damaged due to misuse.
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Products marked as Final Sale.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We will gladly arrange a replacement or full refund.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method.
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping
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If the return is due to our mistake (wrong, damaged, or defective item), Velvora will cover the return shipping costs.
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For all other eligible returns, the customer is responsible for the return shipping costs unless otherwise stated.
Order Cancellation
Orders may be canceled within 12 hours after they are placed. After this period, orders may already be in processing or shipment and cannot be canceled.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact our customer support team.
We are always happy to help and will do our best to resolve any issues promptly.